Organisations normally run staff satisfaction surveys and most will also have a staff suggestion process to gather ideas from the workforce. But neither of these approaches ask staff to comment on the efficiency of the processes that they undertake on a daily basis.
Most individuals and teams very quickly settle into a steady-state way of working and inefficiencies, wasteful activities and cumbersome processes are accepted as the norm. It is not until staff are prompted that they give thought to what is working and what isn’t. Asking ‘What could be better?’ or ‘What could be done more easily?’ – Particularly if the responses are ‘confidential’ – can provide a valuable insight into areas with potential for improvement.
Having said all this sure it makes sense but how often do we actually do it?
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