Customer Survey Features
Survey Consultancy and Guidance
We provide full consultancy and guidance on all areas of customer survey design from questionnaire design and question design through to segmentation and reporting. We can help you design, launch and analyse your customer insight and feedback survey rapidly and cost-effectively.
With our attractively branded online and paper questionnaires, we have consistently delivered customer feedback surveys that achieve high response rates and we have a reliable and proven survey project management methodology.
Survey Templates
We can provide ready-made survey templates covering
- Product and services feedback surveys
- Customer insight surveys
- Customer feedback surveys
- Customer attitude and preference surveys
Survey templates can be easily branded to suit your organisation and can be launched rapidly and cost-effectively. Sigmer survey templates allow you to cut cost but keep quality high.
Our Team and Approach
Our survey team is multi-disciplinary and is guided by a leading academic in the field of occupational psychology. We have experience of designing, executing and analysing customer feedback surveys for many organisations in many sectors. We have a reliable and transparent survey project management methodology which delivers reliable and high-quality results every time. Click here to learn more about our survey project management methodology
Our flexible approach allows variable trials with representative groups in order to validate the questionnaire before main launch.
Survey Technology
Survey Suite provides sophisticated and reliable survey delivery. It includes a survey data-repository with real-time analysis and individual feedback for respondents.
Questionnaires can be personalised from invitation data and questions can be pre-populated from invitation data. Survey logic can be altered for each respondent based on invitee data. Conditional branching based on previous responses and invitee data is available as standard as is Data Piping which allows questions and texts to be dynamic based on invitation data or previous responses.
With dynamic questionnaires it is simple to accommodate semantic differences created by the need for inclusion and accessibility.
Survey Suite allows rapid analysis and reporting of findings with full cross-tab reporting available via your individual on-line reporting portal.
There is the ability to embed documents, images and media in individual questions.
Our survey systems are hosted from a high-security and datacentre and we are able to accommodate the largest surveys. We have recently completed a survey of 277,000 online and postal invitees. Click here to learn more about our survey systems..
Contact us NOW
To find out more about our employee surveys.
Call 01273 669 710 or e-mail surveys@sigmer.com
