Confidentiality and Security

The confidentiality and security of the survey-data of our customers is our highest priority and we have in place comprehensive processes and systems to ensure that such information is fully-protected. We have a number of policies covering data protection and confidentiality and these are listed below.

Data Protection Act

Sigmer is registered under the UK Data Protection Act as a data controller - registration number Z4931844.
Our servers are located in London and are therefore legally compliant for holding personal information of UK and EU citizens.

Technology

All of our survey tools are highly secure. They are hosted on Sigmer high-availability servers which are located in a secure data-centre with 24/7 physical security for both the servers and the supporting communications infrastructure. Sigmer include data protection elements into the design of all applications. All products and databases are protected through the use of good security practice throughout the development process.

User connections to the Sigmer-developed web-sites are both password protected and encrypted (HTTPS) using 128bit encryption. Sigmer use Thawte SSL123 Domain validated SSL certificates providing 256-bit encryption.

Data Administration

Data transfers and back-ups are carried out only over secure channels by authorised staff. The processing or storage of personal information is not outsourced to any external agencies or organisations. Sigmer does not permit access to personal or sensitive information by contractors or temporary staff and all data administration is carried out by employees of Sigmer.

Sigmer restrict access by Sigmer staff to confidential information and only suitably-authorised staff are permitted access - and only for bona fide purposes.

Sigmer Employees

All employees undergo a multi-stage interview and screening process during recruitment.

 

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